Return & Refund Policy

 

Last Updated: August 2026

At LazzyMart, we want you to shop with confidence. We carefully check our products before delivery, but if you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.

This Return & Refund Policy explains when you can request a return or refund and how the process works.

 

1. Return Policy

When Can I Request a Return?

You may request a return if:

• You received a damaged or defective product.

• You received a different product than what you ordered.

• The product is missing essential parts or accessories.

• The product does not match the description provided on LazzyMart, where applicable.

• Your return request meets the conditions of our return policy.

Return Conditions

To be eligible for a return:

• You must contact LazzyMart within the applicable return period.

• The product must be returned in a condition that allows us to verify the issue.

• Where applicable, the product should include its original packaging, accessories, tags, manuals, or other included items.

• Products damaged due to misuse, negligence, improper handling, or unauthorized modification may not be eligible for return.

• Certain products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions.

How to Request a Return

To request a return, contact our customer support team through:

• WhatsApp

• Facebook Messenger

• Live Chat

• Phone Call

Please provide your Order ID, product details, and a clear description of the problem. We may also request photos or videos of the product to verify the issue.

Once your request is reviewed and approved, our support team will provide you with the next steps for returning the product.

 

2. Refund Policy

When Am I Eligible for a Refund?

You may be eligible for a refund if:

• You received a damaged, defective, or incorrect product and your refund request is approved.

• The product becomes out of stock after payment and LazzyMart cannot fulfill the order.

• Your return request has been approved and a refund is applicable.

• LazzyMart is unable to fulfill your order for a valid reason.

Refunds are processed only after the applicable request has been reviewed and approved.

Refund Methods

Where possible, refunds will be issued through the original payment method.

• bKash: Refund to the applicable bKash account

• Nagad: Refund to the applicable Nagad account

• Visa/MasterCard: Refund to the original card used for payment

• Cash on Delivery (COD): Refunds will generally be made through bKash or Nagad

Refund Processing Time

Once a refund has been approved, the estimated processing time is:

• Mobile Banking: 1–3 working days

• Card Payments: 7–15 working days

Please note that card refunds may take additional time depending on the customer's bank or payment service provider.

 

3. Partial Refunds

If only part of your order qualifies for a refund, LazzyMart will refund the eligible amount for the affected product or portion of the order.

For example, if you ordered multiple products and only one product qualifies for a refund, the refund will generally apply only to that eligible product.

 

4. Refund Deductions

LazzyMart aims to provide the full eligible refund amount.

However, deductions may apply in cases where additional costs result from:

• Customer-caused damage

• Missing product parts or accessories

• Missing original packaging, where applicable

• Improper use or handling of the product

• Other conditions that make the product ineligible for a full refund

If any deduction applies, our support team will explain the reason before the refund is processed.

 

5. Non-Returnable Products

Some products may not be eligible for return or refund due to their nature, hygiene requirements, or other applicable restrictions.

If a product has specific return conditions, those conditions will be communicated on the product page or at the time of purchase.

 

6. Important Notes

• Please inspect your order as soon as you receive it.

• If you receive a damaged, defective, or incorrect product, contact us as soon as possible.

• Keep the product, packaging, accessories, and other included items until your return request has been resolved.

• Return and refund requests are subject to verification and approval by LazzyMart.

• Refund processing time may vary depending on the payment method and financial institution.

 

7. Need Help?

If you have any questions regarding a return or refund, our customer support team is ready to assist you.

📧 Email: lazzymartbd@gmail.com

📞 Phone: +880 1608-562626

🏢 Address: Motijheel, Dhaka-1000

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